Some days remind me that the old carpenter's advice applies just as well to IT:
Measure twice. Cut once.
Today's work wasn't about solving more tickets. It was about asking better questions before touching the keyboard.
The most difficult problems are rarely the technical ones. They're the ones that arrive incomplete, vague, or wrapped in assumptions.
A few extra minutes spent understanding the problem often saves hours spent solving the wrong one.
Sometimes progress begins with a better question, not a faster answer.
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